Unit Introduction and What You Will Learn

In week six, we are continuing to explore methodologies for program evaluations. Students will read about evaluating for client satisfaction. Many of your program evaluations will gather staff perspectives on the agency, similar to quality assurance design methodologies. We will develop a survey and create an example version during class. We will also examine your logic models and how to develop them. Resources for developing survey questions are also shared. Students will continue to work on their general evaluations and reflect on the experience in their journals.

The agenda for the class is as follows:

• Quality assurance design strategies
• Developing questions used on surveys
• Practice developing a quality assurance design study
• Logic models

Learning Objectives this week include:

• Critically reflect on contributions to the program evaluation project.
• Identify and describe the key dimensions evaluated in quality assurance studies.
• Construct clear, unbiased survey questions using appropriate question types for a quality assurance study.
• Define a program logic model and explain its purpose in program planning, management, and evaluation.
• Identify and distinguish the core components of a logic model.

Unit Assignments

Read

• Royse (2023) Chapter Five: Evaluating Client Satisfaction

A-01: Class Engagement and Attendance

Attend class.

A-02: Chapter Reading Quizzes

Complete W-06 A-02 Chapter Reading Quiz for Royse (2022) Chapter 05 Due by Monday 02/23/26 5:30 PM.

A-04a Individual Weekly Journal Entries

You can find the assignment W-06 A-04a Journal Entry 02. Due by Monday, 3/2, 8:00 AM.

Unit Resources

During class, we will be doing an activity that will culminate in building a survey. I have a blank Microsoft form at 2026 Spring SOWK 460w BASW Quality Assurance Survey. Please note you will have to be signed in to your Heritage Account to access it.

When we are talking about survey questions, I share some information from the Division for Heart Disease and Stroke Prevention (2011) and a tip sheet. It is good information.

All of the presentations for this class can be found at https://presentations.jacobrcampbell.com. This week’s slides are Spring 2026 SOWK 460w Week 06 - Quality Assurance Designs and Understanding an Agency Through a Logic Model.

The Lecture Videos tab in the MyHeritage course is where you will be able to find class recordings. The video this week is at [Spring 2026 SOWK 460w Week 06]().

To-Do Lists

• Attend class
• Read chapter 5 and complete the reading quiz
• Submit your journal entry